Several months ago, I began doing telephonic mediations as an alternative to our traditional and long established way of resolving cases. It came with great success for those who were willing to give it a try. The COVID-19 pandemic is forcing everyone to use video conferencing as the replacement to “in-person” meetings.
After doing several video conferencing mediations in a row, I am simply AMAZED at how successful the process is. The first key to success is a person’s Wi-Fi capabilities. Be sure your connection is secure and strong! If the Wi-Fi is adequate, then the audio and visual problems are nonexistent!